 Averatec AV3250PX-01 12.1" Notebook PC (Athlon XP-M 2200+, 512MB RAM, 80 GB Hard Drive, Dual DVD+/-RW Drive) home electronics. |
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Averatec AV3250PX-01 12.1" Notebook PC (Athlon XP-M 2200+, 512MB RAM, 80 GB Hard Drive, Dual DVD+/-RW Drive)
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List Price: $1,199.99
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Averatec AV3250PX-01 12.1" Notebook PC (Athlon XP-M 2200+, 512MB RAM, 80 GB Hard Drive, Dual DVD+/-RW Drive) Customer Reviews
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Problems on top of problems
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The Averatec laptop seems like a great deal - it has a nice design, and lots of neat features, for cheaper than most similar models. But, in my case, problems arose right out of the box. The thing came installed with a faulty CD/DVD drive - it wouldn't even recognize it's own boot-up CDs, much less music or software CDs, and DVDs were also out. So within a month of unwrapping, I was shipping it off to the company again - at my own expense - and immediately victim to the horrid warranty service.
It took a full week to get to the repair service in California. Then, they had it for a full week there. Shipping back was a nightmare - they use a service that does not include pick-up, so, if you're not at home when they come to drop it off (they won't leave a laptop sitting outside), you are screwed. After a week of it shipping back to the East Coast, it took me another full week of trying to catch the delivery person and missing him every day. Finally, I got a notice that there would be one more attempt before its being shipped back to California (!), so I had to take a full day off from work so I could make sure I was home! I finally got my laptop back almost exactly one full month after sending it back.
And the CD/DVD drive is still very picky. 25 percent of the time it won't recognize something in there, and is very finicky about CDs, often developing playback issues (or just complete failure) the longer the time you are accessing the CD.
Now, cut to a year later - conveniently, right at the end of my warranty - and the laptop is randomly shutting down whenever it feels like it (presumably the unit is overheating due to a broken fan or something along those lines). As I don't really travel with my laptop, and it's spend 95 percent of it's life sitting on my desk in the same position, the hardware seems rather fragile. Anyway, to avoid the repair-service debacle all over again, I wanted to have a local computer technician do the job - but Averatec won't sell it's parts. As the customer service rep said over the phone: "You either pay us whatever we charge to fix it, or you have a broken laptop."
I mentioned that, although my warranty was only a year, one month of that year was spent without a laptop because of faulty equipment that came installed on the unit. Technically, I've only had the laptop in my posession for 11 months. That logic didn't work; they didn't really care what problems I had earlier.
So now I'm forced to pay to send this thing off once again. Who knows when I'll get it back. I'll probably have to take another day off from work so I can make sure I get it.
Conclusion: Avoid Averatec, and find a laptop that comes with a sturdier (and, of course, out-of-the-box functional) hardware, and, most importantly, is made by a company that makes fixing and getting your laptop back to you quickly a priority. |
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