IOGEAR Bluetooth Wireless Headset
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List Price: $64.99
Our Price:
$19.99
You Save: $45
Features
• Hands-free communications via your Bluetooth cell phone
• Can be used as an audio device on the computer with Internet chat programs like Skype, Yahoo Messenger
• Ear hook included to ensure secure wearing
• Built-in re-chargeable battery for 4.5 hour talk time
• Compatible with Bluetooth 1.1 specifications |
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IOGEAR Bluetooth Wireless Headset Customer Reviews
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♥♥♥♥♥ |
Stay Away from Product and Tech Support
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I seldom write negative reviews on products.
After the first phone call to Iogear Tech Support I began to realize something was wrong.
I have become used to a standard of Tech support that Indian call centers provice.
U.S. based Iogear support was beyond lacking.
First phone call they blamed the non -Iogear bluetooth adapter.
I told the tech person the items were paired and the wireless headset was chirping. He blamed the non-Iogear bluetooth adapter.
With the Iogear bluetooth adapter and multiple computers with fresh windows installs it was the same story.
5 or six phone calls to tech support. When I asked for a supervisor ( Indian call centers will foreward you rapidly to a supervisor who will either solve the problem or announce that unfortunately you are out of the warranty period) I was told it was 1 15 minute wait for a supervisor.
Not that these fellows were impolite. Just underpaid and underappreciated ( tech support). One was even helpfull.
I called sales and spoke to a senior person named Abder. He promised a return call that never came.
In the end by rereading and rereading the manual ( printed on a booklet 2 inches by 3 inches in size ) there is one reference in the middle of a small paragraph on laptop setup that after pairing you have to press the multi-function button once more to let it take over the audio.
I told each tech support person that it was paired and that i was hearing a "chirping sound:. What could be clearer.
This should of been the first item after checking for a properly charged battery that should of been asked.
When the item finally came up working I found that even though I have a non 2.4 ghz cordless phone I could hear my neighbours phone calls interferring with my test call.
Testing the setup once more several weeks later the sound quality is very poor. Perhaps it could be interference with a Linksys G ( 2.4 ghz) Wireless router ( which is the same frequency as the bluetooth system).
Hopefully this review will steer more than one person / potential customer away from this product.
I can not judge other Iogear products such as their KVM switches but if the level of product and tech support that I received is any indication I would not recommend it .
Shaun Stevens
Ace Employment Services
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IOGEAR Bluetooth Wireless Headset home electronics.